499com FAQ –
Answers to All Your Questions

Each person may only register one account. Creating multiple accounts using the same mobile number or national ID is strictly prohibited. If duplicate accounts are found, all bonuses will be forfeited and the accounts will be suspended.

Yes, KYC (Know Your Customer) verification is mandatory before making a withdrawal. Simply upload a photo of your national ID or passport, and verification is typically completed within 24 hours. This process is in place for your protection.

Yes, but changing your mobile number requires completed KYC verification and must be requested through the support team. It cannot be changed directly by the user, as it is tied to account security.

Yes. Contact support and request account closure. Make sure to withdraw any remaining balance before closing. Note that once your account is closed, reopening one with the same details may not be possible.

In some cases, network issues may cause the OTP to take 1–2 minutes to arrive. Try clicking "Resend". If it still doesn't come, double-check that your number is correct. For further issues, email us at support@499com.fun.

Yes! New members receive a welcome bonus of up to 100% on their first deposit. Full bonus terms & conditions Bonus page here. The bonus is added automatically — no separate code required.

The minimum deposit is just ৳200. Maximum limits vary by payment method. With Mobile Pay/Nagad, you can deposit up to ৳25,000 per transaction. Bank transfers allow for higher limits.

Deposits are usually credited to your balance within 5–10 minutes. Occasional network delays may cause it to take longer. If your deposit hasn't arrived after 30 minutes, contact support with your transaction ID.

No, 499com does not charge any deposit fees. However, your payment provider (Mobile Pay/Nagad, etc.) may apply their own charges — that is entirely their policy. Nothing is deducted on our end.

Deposits cannot be refunded directly once processed. However, any balance in your account can be withdrawn at any time after KYC verification. If you encounter an issue, please contact support.

Yes, the 499com deposit system operates 24/7 — deposits are processed any time, including nights and public holidays. Note that bank transfers may be subject to the bank's own processing schedule.

The minimum withdrawal is ৳500. The maximum daily limit varies by account level — for standard members, it's ৳1,00,000 per day. Higher limits apply for high rollers.

Cancellation may be possible if the request is still being processed. Go to the "Pending Withdrawals" section in your dashboard. If the withdrawal has already been sent, cancellation is no longer possible.

No, bonuses cannot be withdrawn directly. Bonus funds become withdrawable only after a specified wagering amount has been met. Each bonus has its own wagering requirements. Details Bonus page here.

499com does not charge any withdrawal fees. However, your payment provider or bank may apply their own charges. Your first withdrawal each week is completely free.

If your withdrawal is rejected, you will receive a notification with the reason. Common reasons include incomplete KYC, unmet wagering requirements, or an incorrect account number. Correct the issue and resubmit. Contact support if you need assistance.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager ৳20,000 in total. Once met, the bonus becomes withdrawable.

Yes, but winnings from free spins are also subject to wagering requirements. Once the wagering requirement is met, you can make a withdrawal. Each free spin offer comes with its own specific terms.

Log in each day and click the "Daily Bonus" button to claim your reward. Log in 7 days in a row to earn increasing rewards. Missing a day resets the count back to zero.

Yes! Refer a friend and earn a bonus once they make their first deposit. You can find your referral link in the dashboard. Referral bonuses have no wagering requirements — they're yours to use right away.

Bonuses are generally valid for 7–30 days. You can check the expiry date in the "My Bonuses" section of your dashboard. Make sure to meet the wagering requirements before the bonus expires. Extensions are not possible, but new offers will be available in the future.

Weekly cashback is automatically credited to all members. A set percentage of your total losses from the previous week is returned to you. The higher your loyalty level, the better your cashback rate. Details Rewards page here.

All games use an RNG (Random Number Generator), which ensures every outcome is completely random and fair. Results are regularly audited by third-party auditors. There is no possibility of manipulation.

Yes, 499com is fully mobile-optimized. All games are playable on mobile browsers on both Android and iOS devices. For the best experience, use Chrome or Safari.

Yes! 499com has Live Casino tables with Bangla-speaking dealers, as well as tables with English and Hindi dealers. Head to the Live Casino section and filter by language.

If you get disconnected, your game progress is saved on the server. You can pick up right where you left off once you reconnect. For live games, if a disconnection results in a loss, compensation is automatically considered.

On the new games page Games are updated regularly. Enable notifications after logging in to stay informed. On average, 5–10 new games are added every week.

Change your password immediately and log out of all active sessions. Then notify support. With 2FA enabled, unauthorized logins are nearly impossible.

No. No 499com staff or support agent will ever ask for your password. If anyone does, it's a scam — report it immediately.

Log in → Account Settings → Security → Enable 2FA. Just verify your mobile number and it's active. An additional OTP will be required at every login.

On the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number. Enter the OTP and set a new password — the whole process takes about 2 minutes.

After 5 incorrect password attempts, your account will be locked for 30 minutes. To unlock it sooner, contact support. To avoid getting locked out, use the password reset option.

Yes. For your security, always log out of all devices when you're done. Avoid using the "Remember Me" option on public devices.

This is to keep your account secure. When a login attempt is detected from an unrecognized device, an OTP is sent to your mobile number — ensuring only you can access your account.

Without "Remember Me", you'll be logged out after 30 minutes of inactivity. With it enabled, your session stays active for 7 days. For security, it's best not to leave your session open for extended periods.

Yes, you can activate self-exclusion at any time. Your account can be suspended for anywhere between 24 hours and 6 months, during which logging in or making deposits will not be possible.

Warning signs include spending more time and money than intended, chasing losses with more bets, and neglecting family or work. If any of this sounds familiar, take a break immediately and reach out to support.

Absolutely not. 499com is strictly for users aged 18 and above. Age is verified during registration. Anyone found providing false information will have their account permanently banned.