Legal Documents

499com's Terms & Conditions — Complete & Transparent

Please read these terms and conditions carefully before using 499com. This is the agreement between you and us — written in plain language, with no hidden clauses.

Last Updated: January 2026
Fully Transparent
No Hidden Terms
In Plain Language
Complex language has been avoided
Regular Updates
Always Up to Date
Player-Friendly
Your Rights Are Protected
Key Points

Key Highlights of the Terms & Conditions

Age Verification & Eligibility

Only individuals aged 18 or above may open an account on 499com. Providing an accurate date of birth at registration is mandatory, and identity documents may be requested for verification.

Bonus & Wagering Terms

Every bonus comes with wagering requirements. Read the terms carefully before accepting a bonus — especially the conditions related to bet amounts and validity periods.

Deposit & Withdrawal Policy

Deposits via Mobile Pay, Nagad, and Rocket are instant. Withdrawals require KYC verification and are typically processed within 24 to 72 hours.

Account Security

Each user may hold only one account. Keep your password and login credentials strictly to yourself. Sharing them with a third party may result in your account being suspended.

Prohibited Activities

Fraud, creating multiple accounts, bonus abuse, and the use of automated software are strictly prohibited. Any account found engaging in such activities will be closed immediately.

Responsible Gaming

499com places responsible gaming at the top of its priorities. Deposit limits, self-exclusion, and cooling-off periods are available to all members.

Important NoticeBy creating an account or using 499com, you are deemed to have accepted all of the terms and conditions below. Please read this document carefully in full.

01

General Terms

These terms and conditions form a legal agreement between 499com and its users. By using the 499com.fun website or any associated mobile application, you agree to all terms of this agreement. If you do not agree to these terms, please do not use 499com.

499com is an online gaming platform offering slots, Live Casino, table games, crash games, and other entertainment services to users in Bangladesh. All our services are legally operated and comply with the guidelines of international gaming regulatory bodies.

  • These terms and conditions are governed by the laws and regulations of Bangladesh.
  • 499com reserves the right to update these terms and conditions at any time.
  • Any changes will be communicated via a notification to your registered email or on the site.
  • This agreement is binding in both English and Bengali; in the event of any dispute, the English version shall prevail.
02

Account Registration & Eligibility

To open an account with 499com, you must meet the eligibility requirements below. We reserve the right to verify accounts, and any false information provided will result in immediate account closure.

Age RestrictionNo one under the age of 18 is permitted to create an account or play on 499com. We may request a National ID or passport to verify your age.

Registration Requirements
1
18+ Only

Your age must be verified as legally valid at the time of account creation.

2
One Account Only

Each individual may hold only one account.

3
Accurate Information

Your name, address, and phone number must be provided accurately.

KYC Verification
1
National ID Card

A copy of your NID or passport must be submitted.

2
Proof of Address

Utility bill or bank statement.

3
Payment Verification

Proof of ownership of the payment method used.

03

Deposit & Payment Policy

499com supports Bangladesh's most popular mobile banking methods. Deposits are credited to your account almost instantly. See the table below for full deposit details:

Payment Methods Minimum Deposit Maximum Deposit Processing Time
Mobile Pay৳500৳50,000Instant
Cash৳500৳50,000Instant
Rocket৳500৳30,000Instant
Bank Transfer৳1,000৳1,00,0001–3 Business Days

ImportantAlways use a payment method registered in your own name when making a deposit. Third-party payments are not accepted and any such transactions may be cancelled.

04

Withdrawal Policy & Process

Your account must have a completed KYC verification before you can withdraw winnings. Withdrawal requests are typically processed within 24 to 72 hours, though slight delays may occur during peak hours.

  • The minimum withdrawal amount is ৳500.
  • The maximum daily withdrawal limit is ৳50,000.
  • Winnings from bonuses must meet wagering requirements before withdrawal.
  • Withdrawals will only be processed to the same payment method used for the deposit.
  • Unusually large wins may be subject to additional verification.

Withdrawal Process StepsSubmit Request → Verification (24 hours) → Approval → Payment Sent (48 hours). For urgent withdrawals, contact us via Live Chat.

05

Bonus & Promotion Terms

499com offers a variety of bonuses — welcome bonuses, reload bonuses, free spins, and cashback. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

Bonus Type Wagering Duration Maximum Withdrawal
Welcome Bonus30x30 Days৳10,000
Reload Bonus25x14 days৳5,000
Free Spins20x7 days৳2,000
Cashback1x7 daysUnlimited
  • Multiple bonuses cannot be used simultaneously.
  • Bonuses are only valid on designated games.
  • When bonus funds are present, real money will be used first.
  • If wagering requirements are not completed, the bonus will be forfeited.
06

Gaming Policy & Fairness

All games on 499com use Random Number Generator (RNG) technology, ensuring every outcome is completely random and never predetermined. Crash games use a Provably Fair algorithm where every round can be independently verified.

Live Casino games feature real dealers and are conducted in a fully professional environment. In the event of any technical issue during a game, 499com will provide the fairest possible resolution.

RNG CertificationOur games are regularly audited by independent third-party testing laboratories. If you have any concerns about the fairness of a result, please get in touch with our support team.

07

Prohibited Activities

Involvement in any of the activities listed below will result in immediate suspension or permanent closure of your account, and all balances may be forfeited.

  • Creating multiple accounts or using another person's account.
  • Bonus abuse — exploiting loopholes in any bonus policy.
  • Using automated bots or software to play games.
  • Engaging in money laundering or any fraudulent activity.
  • Fraudulent behavior or threatening other players.
  • Completing KYC using a false identity or forged documents.
  • Deliberately exploiting technical vulnerabilities in the platform.
08

Account Suspension & Closure Policy

499com reserves the right to temporarily suspend any account for investigation in the event of a rule violation or suspicious activity. Please contact our support team to find out the reason for any suspension.

  • To voluntarily close your account, submit a request to our support team.
  • Withdraw your balance before closing your account.
  • If an account is closed due to a rule violation, any forfeited balance will not be returned.
  • Once self-exclusion is active, your account will not be reactivated before the specified period has elapsed.
09

Privacy & Data Protection

499com collects your personal information solely for service delivery, KYC verification, and legal compliance. We never sell your data to third parties.

Your information is secured with 256-bit SSL encryption. For more details, please refer to our Privacy Policy here.

Data Protection PolicyWe only collect the information we need and do not retain it beyond the required period. You can request that your data be deleted — learn more in our Privacy Policy।

10

Responsible Gaming Policy

499com believes gaming is entertainment, not addiction. That's why we are strongly committed to responsible gaming and provide multiple tools to keep players safe.

  • Deposit Limit: Set a daily, weekly, or monthly deposit limit.
  • Session Limit: Decide in advance how long you'll play each session.
  • Cooling-Off: Take a break for anywhere between 24 hours and 6 weeks.
  • Self-Exclusion: Close your account for anywhere from 6 months to permanently.
  • Reality Check: You'll receive periodic reminders about your gaming time and spending.

For more details, visit our Responsible Gaming Visit the page.

11

Dispute Resolution Process

For any disputes or complaints, please reach out to our customer support team first. We typically aim to resolve issues within 72 hours.

Step 1
Contact Us via Live Chat
Step 2
Written Complaint via Email
Step 3
Regulatory Complaint
12

Changes & Updates to Terms

499com reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified at least 7 days in advance via their registered email or platform notification.

Your continued use of 499com after any changes will be taken as acceptance of the updated terms. The latest version of the terms will always be available on this page.

Keep Notifications OnTo stay informed of any changes to the Terms, keep notifications enabled on your account and check your registered email regularly.

Read the Terms? Now Get Started

Join 499com and experience Bangladesh's most trusted online gaming platform — safe, transparent, and built for your enjoyment.

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